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Hearing is not listening
One of the ways I like to relax after a day’s work or at weekends is to go for a walk. In common with many people, it helps me unwind and relax, and often I will have new ideas or know the solution to...
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Conversations make team work
As you may remember, I believe that there is a difference between hearing and listening. Listening is the bit where we actually take in what someone is saying rather than just appearing to be polite by...
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Why managers and workers need to respect each other
Respect is our starting point Respect is one of the most important qualities we can have in business. We need to respect our clients. We need to have their respect by delivering quality service; the...
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